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What we do

Whether questions about the product, the order, payment methods or returns - our customer service is the first point of contact for all our customers' concerns, whether by e-mail or by telephone in our call center. We understand the importance of a quick and effective solution and process all inquiries promptly and accurately.

Who we are

High availability, speed, accuracy and transparency in responding to all inquiries are important to our team. IT supports us by programming applications that enable us to provide customers with a smooth shopping experience.

Our mission

We see outstanding customer service as the key to the long-term success of our company. That is why customer satisfaction is our top priority. Our goal is to provide an optimal shopping experience and turn first-time customers into loyal, returning customers. Every day, we are fully committed to ensuring that no questions arise in the first place.

Departments Discover the diversity of our specialist areas with creative minds in marketing, strategic thinkers in product management, precise logistics experts, dedicated problem solvers in customer service, innovative IT architects and much more.

IT Department

Build exciting applications that make our users' daily work easier and offer our customers a first-class shopping experience.

Department of Human Resources Development

Shape the future of our working world in our HR management with diverse and exciting tasks in recruiting, talent development and event organisation.

Marketing department

Develop an inspiring shopping experience for our customers with original design and strategic marketing.

Customer Service Department

Enable our customers to have an optimal shopping experience by responding quickly and accurately to enquiries about products and orders.

Department of Logistics

Achieve high quality and quantity with our logistics team when dispatching our customer orders.

Department of Product Management

Discover with us branded products and innovative strategies to sell optimally on e-commerce platforms.

Department of Finance

Ensure the sustainable growth of our company through financial health and stability.